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Terms of Service
Important Note: Please review Terms of Service also known as TOS from time to time to stay up to date of acceptable as well as inappropriate uses of your US Email Office services account. The US Email Office will update TOS as needed and is not required to send notifications when this page is updated.

All users of The US Email Office's services, and all customers upon signing up for The US Email Office's services, agree to comply with The US Email Office's Terms of Service ("TOS").  The spirit of the TOS is to ensure customers are using The US Email Office's services with due regard to the rights of other US Email Office Clients and in conformity with the requirements of The US Email Office's network environment.  The TOS are not exhaustive and The US Email Office reserves the right to add, delete, or modify any provision of its TOS at any time without notice if deemed required to protect our clients, our servers network and/or server abuse, effective upon either the posting of the modified TOS to or notification of the modified TOS.   Any complaints about a customer's violation of the TOS can be reported utilizing our support page.  The TOS supersedes any other agreement with The US Email Office, whether written, oral, by conduct, or otherwise.

When you set up a US Email Office account, you are agreeing to abide by the TOS rules.  Failure to do so will result in swift, ugly retribution, and the immediate death of your account.   Please allow us to explain just what we mean.  We will not tolerate Spam or mass e-mailing thru our Mail Servers.  Mass E-mailing pertains to those indiviuals which are using Spam and Unsolicited E-Mail Tactics in violation of  The Can-Spam Act..  We will suspend the account and there will be no refunds due.


Our E-Mail Hosting plans carries a 30 day money back guarantee. If you are not completely satisfied with our services within the first 30 days of usage, you can cancel your e-mail account. Full refunds are offered if funds have been paid excluding setup fees or overages if applicable.

Setup fee will be retroactively charged if waived or discounted in the original charge.  Setup fees are not refundable.

Unless PayPal subscription has been used for payment, our office must be notified within the first 30 days following activation for refund request for the following month. Refund request form can be opened by clicking here.   No refunds are available after the 30th day. All cancellations must be received in writing as per the deadlines indicated.  Regular mail, e-mail and fax notifications are also acceptable.  Phone requests will not constitute acceptance of any cancellation.   Paypal Subscribers can log into their Paypal Accts to cancel US E-mail Office E-Mail Accts at any time. There are no refunds offered for services paid in advance.

Refund Policy applies to all our E-Mail and Web Hosting Plans.   Refund Policy does not apply to any additional services such as setup fees, transfer overages, disk space, e-mail accounts, additional domains, etc., or for services ordered after your activation date.

You may cancel your E-Mail or hosting package upon payment of all past-due fees and fees due for the remainder of the current term based on the plan you purchased.

Website hosting fees paid in advance which has initiated discounts for other services are not refundable in whole or in part.

Cancellation of your hosting package will be effective at the end of your current paid hosting period.  Domain name registration fees and SSL Certificate fees are never refundable, in whole or in part.

All services provided by The US Email Office may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any United States Federal, State or City law is prohibited. This includes, but is not limited to: copyrighted material, material that is threatening or obscene, material that is "adult only" content, or material protected by trade secrets and other statue. The subscriber agrees to indemnify and hold harmless The US Email Office from any claims resulting from the use of the service which damages the subscriber or any other party.

You cannot use a US Email Office account to annoy, harass or otherwise tick off the inhabitants of the earth. Even people who probably deserve to be annoyed, harassed and/or ticked off.   You cannot use a US Email Office email account to send unsolicited commercial email, also known as "spam".

If we get complaints that a US Email Office account address is being used to send spam, we yank the account.   We don't ask you to play nice, we terminate your account.   We're very serious when it comes to spam, so don't do it.

The US Email Office will not supply your email address to anyone outside our organization.

The US Email Office reserves the right to suspend or cancel service at any time and at our sole discretion if we believe you are in violation of our TOS.


US Email Office Employees maintains office hours EST between 9AM to 5PM.   We are closed on holidays, Saturday and Sunday.  If you send us an email or support request during non-working hours, we will receive it on our next opened working day.  If you sign up for service during "Office Closed Period"  your new account will be processed the following day or on Monday if processed during the weekend unless signup process is completed thru our automated Servers.

8 hours = 1 working day, 16 hours = 2 working days, 24 hours = 3 working days, etc.

We maintain Two E-Mail Servers, if primary server fails, our Backup Server process's all E-Mail until the Primary Server comes back online at which point our Backup Server continues to monitor our Primary Server. 

We also maintain communications with our Mail Servers 7/24 by way of Monitors and Pagers.  Amazing Technology at work!

Accounts canceled due to violation of these terms are not eligible for a refund of fees.

Use of US Email Office email service is at the client's sole risk. The US Email Office services are provided on an "as is, as available" basis.  That means the internet runs on computers, and computers are machines, and machines sometimes breakdown and leave us all hanging.  Neither The US Email Office, its employees, affiliates, third party services or the like, warrant that The US Email Office email service will not be interrupted or error free.  The US Email Office will make every good faith effort to ensure that its mail servers are available to as many Internet users as possible at all times and that there is as minimal interruption of service as possible.

Under no circumstance will The US Email Office, its partners, its employees, or its affiliates be liable for any claims, any action either direct, indirect, special, incidental, or consequential, or any damages either punitive or alleged to have resulted, including loss of profits, from the use of or inability to use The US Email Office service, from service interruptions, client errors or problems with Internet connectivity, from the client's equipment or available technology, from unauthorized access to The US Email Office servers, from communication failure, from bandwidth congestion or interruptions, or from acts of nature.  So if a big quake hits and The US Email Office is buried under 3,000 tons of concrete, you're on your own.

The US Email Office reserves the right to revise these policies at any you may want to check back from time to time.  We hope you enjoy our premium E-Mail Services and Premuim Choice in E-Mail Names.